Communication

Good communication is the key to building and maintaining relationships. It's our goal to nurture and care for all of our Owners and Tenants.  A big part of that is honest, sincere communication. There are no games at Concierge.  Our Tuesday Property Status Reports are a big hit.  As is our Quarterly Blue Door Club Newsletter.  You will hear from us often, and with value!

Win-Win-Win Strategy

We believe strongly in the power of collaboration.  We work hard to ensure that our Owners and Tenants are being served well.  Happy Tenants pay on time and take care of their home. Happy Owners get paid on time and are never left guessing about their property's condition. With Concierge, EVERYONE WINS!

​

TRILOGY Customer Service

Our TRILOGY Customer Service Program means you are never left waiting.  It's all about the 3's!  

3 Hours, If we're unable to pick up the phone, you'll talk to your Management Team within 3 hours!

3 Days, If there is an issue or task that needs tending, it will be done (or at least scheduled) within 3 days.

3 Weeks, we'll follow up with you to make sure everything is, as it should be!

.

Team Collaboration

Your Concierge Management Team thrives on great processes and systems, the latest technology, and  a modern approach to serving our modern world.  As our Owner's and Tenant's needs are ever-changing, so are we.  We dedicate time to innovation and process improvement every month. Sometimes our best plans come from our customer's ideas!  We encourage feedback and a collaborative approach to business!